Returns & Exchanges

Return Policy

Changed your mind? We get it—but here’s what you need to know:

• We don’t offer refunds for change-of-mind purchases.
• Final sale items, samples, gift cards, earrings, headwear, and beauty products (including lashes and skincare) are not eligible for return due to hygiene reasons.
• If you exchange an item for something of lesser value, we won’t refund the price difference.
• Sale or discounted items purchased with codes are only eligible for store credit.

Eligibility for Return

To qualify for a return, please ensure:

• Items are unused, unopened, and in original packaging.
• Products are in resaleable condition (just like you received them).
• Return requests are made within 10 business days of receiving your order.

If that all sounds good, email us at info@solunarbeauty.com.au
 with your order number, full name, and we’ll guide you through the next steps.

Return Shipping

Just a few things to keep in mind:

• Customers are responsible for all return shipping costs (non-refundable).
• Please use trackable shipping—we can’t take responsibility for lost parcels.
• If your return doesn’t meet our criteria, we return the items back to you at your expense.

Promotional Purchases

Snagged a full-priced item with a discount code or during a promo event?
No worries! If approved for a return, we’ll issue store credit only—no refunds.

Quality Concerns

We stand by our products and want you to love them as much as we do.
If something seems off or not up to our usual standard, please reach out to us at info@solunarbeauty.com.au. 

Important Note

To protect our small business and community, we reserve the right to decline future orders if we notice:

• Repeated or suspicious return activity
• Misuse of products (e.g., used for content creation, professional samples, or non-personal use)